You, (the “Client”, “Yours”, “You”, “Your Clients”) are required to read these terms and conditions (“terms”, “terms and conditions”) carefully before using the Fusemate website and services (the “Service”, “Fusemate”) operated by Fusemate (“us”, ‘we”, “our” , “The Company”).
Conditions of use
We will provide their services to you, which are subject to the conditions stated below in this document. Every time you visit this website, use its services or make a purchase, you accept the following conditions. This is why we urge you to read them carefully.
By using Fusemate, Clients confirm to meet the following requirements:
- There are no restrictions for Clients in terms of being Consumers or Business Users;
- Clients must be recognized as adult by applicable law;
- Clients aren’t located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist-supporting” country;
- Clients aren’t listed on any U.S. Government list of prohibited or restricted parties;
- By providing written notice of cancellation in writing.
Account suspension and deletion
Fair Use Policy
At Fusemate, we want all of our Clients to gain access to the best marketing and technical service support available through all of our service plans and products. By requesting support referred to as ‘tasks’, this Fair Usage Policy is in place to prevent abuse of our support service.
Fusemate’s plans are for Clients for single-business/owner use. Below is a list of circumstances, requests or behaviour that would not be viewed as “Fair Use”:
- Implementing tasks for other third-party websites and companies you do not own or operate who are NOT your client.
- Suspicious use or behaviour that is not normal with single-owner or individual use.
Subject to this Fair Usage Policy, Fusemate’s unlimited tasks permit unlimited requests for design and technical tasks that are supported under our tools list which can be implemented by our team from the start of plan registration and implementation.
Different practices might be considered in deciding Legitimate Use and Fusemate maintains the right and authority to take any unlawful, restricted, strange or irregular activity into consideration in making its decision. Fusemate may at its choice, end its relationship with you, the customer, or may suspend your active plan subscription immediately if it should decide you are utilizing your tasks in a way that goes against this Fair Use Policy and Terms. Where reasonable, Fusemate will notify you via email as notice of inappropriate use prior to suspension or ending your subscription.
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Fusemate and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Fusemate.
The entire communication with us is electronic. Every time you send us an email or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, you are going to receive regular emails from us. We will continue to communicate with you by posting news and notices on our website and by sending you emails. You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing.
Privacy & confidentiality
We may use the information for the following:
- Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;
- To communicate with you and to keep you informed of our latest updates and services;
- To serve you advertisements when you use our Site (see more under “Advertisements”);
- To market our websites and products (see more under “Marketing”);
- Conducting statistical and analytical purposes, intended to improve the Site.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this terms of service. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
The materials on the Fusemate website are provided “as is”. Fusemate does not guarantee or provide warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, or non-infringement of intellectual property or other violation of rights. Fusemate does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any websites linked to this website.
You also acknowledge that applicable (state, national, or international) law may require your website to have accessibiity functionality. We do not provide website accessibility warranties as a service and do not gaurantee 100% website accessibility. We are not responsible for your business complying with any applicable website accessibility laws.
From time to time, the Service may report on the success of one of its existing or prior Clients. The information about this success is accurately portrayed by the Client. You acknowledge that the prior success of others does not guarantee your success. As with any business, your results, or the results of your clients may vary and will be based on yours, or your clients’ individual capacity, business experience, expertise, and level of desire. There are no guarantees concerning the level of success you or your clients may experience. There is no guarantee that you or your clients will make any income at all and you accept the risk that the earnings and income statements differ by individual. Each individual’s success depends on his or her background, dedication, desire and motivation. The use of our information, products and services should be based on your own due diligence and you agree that the Service is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our information, products, and services reviewed or advertised on this Website.
The cost of third-party tools required for completing tasks requested by customers are not included in the services, plans or product provided by the Service. Additional costs for third-party tools are covered by the customer who agrees to purchase the tool if required, then provide the login to the Fusemate team to implement the required tasks for the customer. All tools and software programs the client requires the GHL Specialist VA to use will be provided directly by the client.
GHL Specialist VA’s work Monday to Friday, eight hours per day with a one hour lunch break. The shift will be up to the Client, depending on the timezone they choose to have their GHL specialist working in. For GHL Specialist VA’s in the Philippines, Christmas Vacation (13th Month pay in PHP) is paid to the GHL specialist from Fusemate and is included in the month rate.
If the GHL Specialist VA is sick, they’ll notify the client AND Fusemate that they’re unwell and when they believe they’ll be back at work. They’ll make up this lost time at some point in the week that follows at a time agreed to with the Client. Should the GHL Specialist VA require a longer leave of absence, then this will be discussed with the client directly on whether the GHL specialist pay is paused until they return or need to be replaced.
Ownership, Trademarks & Provided Assets
You own all graphics, websites, funnels, digital assets, and files we create during any month paid in full. You will provide all content/copy to be used in our website development, automation and design. You agree that any materials provided to are proofed and approved to be used in your designs and development and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our designs. We are not liable for the materials you provide as it pertains to license or trademark issues and you represent to Fusemate that all materials provided do not infringe on the intellectual property rights of third parties.
- Client’s use of and access to the Fusemate support service, including any data or content transmitted or received by Client
- Any work completed and delivered to you, the Fusemate Client, during the active term of the service
- Unforeseen circumstances, including but not limited to illness of team members, may arise. The Client understands and agrees that such circumstances may impact the Agency’s ability to meet predetermined deadlines or achieve expected results. Adjustment of time-frames in the event of unforeseen circumstances, such as illness of team members or other disruptions beyond the Agency’s control, the Client agrees that adjustments to project and task time-frames may be necessary. The Agency commits to promptly communicating any such adjustments to the Client and working diligently to minimize any impact on the project’s overall timeline and outcomes. The Client agrees to cooperate fully with the Agency in making any necessary adjustments and acknowledges that such cooperation is essential to completing the project under the adjusted circumstances.
- Any software, assets, automations, systems, services of the client have in place prior to working with Fusemate, during the active service term, and after the Fusemate service has been terminated, that may or may not be affected by the work completed by Fusemate
- Client’s violation of these terms, including, but not limited to, Client’s breach of any of the representations and warranties set forth in these terms;
- Client’s violation of any third-party rights, including, but not limited to, any right of privacy or intellectual property rights;
- Client’s violation of any statutory law, rule, or regulation;
- Any content that is submitted from Client’s account, including third party access with Client’s unique username, password or other security measure, if applicable, including, but not limited to, misleading, false, or inaccurate information;
- Client’s wilful misconduct; or
- Statutory provision by Client or its affiliates, officers, directors, agents, co-branders, partners, suppliers and employees to the extent allowed by applicable law.
Liability For Provided Content
Clients are solely liable for any content they upload, post, share, or provide through Fusemate. Clients acknowledge and accept that the Owner does not filter or moderate such content.
However, the Owner reserves the right to remove, delete, block or rectify such content at its own discretion and to, without prior notice, deny the uploading User access to Fusemate:
- if any complaint based on such content is received;
- if a notice of infringement of intellectual property rights is received;
- upon order of a public authority; or
- where the Owner is made aware that the content, while being accessible via Fusemate, may represent a risk for Clients, third parties and/or the availability of the Service.
- The removal, deletion, blocking or rectification of content shall not entitle Clients that have provided such content or that are liable for it, to any claims for compensation, damages or reimbursement.
- Clients agree to hold the Owner harmless from and against any claim asserted and/or damage suffered due to content they provided to or provided through Fusemate.
Access to External Resources
- The submission of an order determines contract conclusion and therefore creates for the Client the obligation to pay the price, taxes and possible further fees and expenses, as specified on the order page.
- In case the purchased Service requires active input from the Client, such as the provision of personal information or data, specifications or special wishes, the order submission creates an obligation for the Client to cooperate accordingly.
- Upon submission of the order, Clients will receive a receipt confirming that the order has been received.
Performance of services
Fees, Refunds and No-risk Purchase Guarantee
You agree to pay the fees, in such amount and for such billing frequency as specified during registration, in full prior to any obligation of Fusemate to perform under this Agreement. You further agree that, upon registering for the services through the Site and support system, you authorize Fusemate to charge your method of payment (e.g. credit card) for the fee on each anniversary of your registration date, based upon your billing frequency (e.g. monthly, quarterly, annually, one-time). Payment of the fees shall be in such amounts and at such times as set forth by Fusemate through information provided to you and as authorized through the sign-up and registration process. Your account and access to the services provided via the Site and support system may be suspended in the event of non-payment of applicable fees. You represent and warrant to Fusemate that such payment information is accurate and that you are authorized to use the payment instrument. You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date) that may occur.
You may request a full refund within the 14-day risk-free trial of a purchase of any new subscription plan providing you give geniune evidence of trying the service and showing how it’s no longer a fit and having not more than 3 project tasks completed during the 14-day period.
Beyond the 14-day window there are no refunds for partial subscription plans or completed work under custom proposals under any circumstance, including unused time on a plan. Promotions, upgrades, and adjustments to existing plans are non-refundable. You, the Client are responsible to utilize Fusemate services after a set-up contract is finalised, and during the period of active monthly plans.
After the 14-day trial you may cancel your subscription with Fusemate with a minimum of 7 days of written notice before the next billing cycle, otherwise you will be billed for the following cycle. Upon cancellation, you will continue to have access to the Fusemate services through the end of your paid billing term. For missed deadlines established by Fusemate, alternatively, Fusemate reserves the right to start working on an additional active project in your queue to make up for the missed deadline. A missed deadline is not grounds for a refund. All turnaround times are for weekdays only CST; weekends or US holidays are not included.
Fusemate may change its fees by posting the changes on the Site with 5 days’ prior notice, but with no advance notice required for temporary promotions or reductions in fees.
Fusemate’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision. No waiver shall be considered a further or continuing waiver of such term or any other term.
To ensure the best possible service level, Fusemate reserves the right to interrupt the Service for maintenance, system updates or any other changes, informing the Clients appropriately.
Within the limits of law, Fusemate may also decide to suspend or terminate the Service altogether. If the Service is terminated, Fusemate will cooperate with Clients to enable them to withdraw Personal Data or information in accordance with applicable law.
Additionally, the Service might not be available due to reasons outside the Fusemate’s reasonable control, such as “force majeure” (eg. labor actions, infrastructural breakdowns or blackouts etc).
You agree that the Service does not make any guarantees about the results of having used the Service, taking any action, whether recommended on this Website or by the service or not. You the Client as the agency are responsible and expected to review any task outputs and deliverables and any outputs or deliverables provided for Your Clients provided to you by Fusemate. Upon purchasing a service plan you agree to, and understand, that any errors or faults that occur in any outputs or deliverables is your responsibility and the responsibilty of your client.
The Service provides educational and informational resources that are intended to help users of this website succeed in their online business and otherwise. You nevertheless recognize that your ultimate success or failure will be the result of your own efforts, your particular situation, and innumerable other circumstances beyond the control and/or knowledge of the Service. You also recognize that prior results do not guarantee a similar outcome. Thus, the results obtained by others – whether customers of the Service or otherwise – applying the principles set out in this Website are no guarantee that you or any other person or entity will be able to obtain similar results.
Full-time Virtual Assistant Services
Your Virtual Assistant is considered a person working for you. We do not provide any additional training courses after they are onboarded with you, and should you wish for your Virtual Assistant to participate in any courses to learn or acquire new skills, this will be your responsibility.
You are responsible for training your Virtual Assistant to use the tools and software inside your business.
Working Hours for Your Virtual Assistant
Unless we agree otherwise, we will provide the Services on regular working days and for 8 hours plus a 1-hour lunch break for your virtual assistant. A typical working week is Monday to Friday, excluding bank or other national holidays.
Unless otherwise agreed between you and Fusemate, these specified times also apply to your Virtual Assistant.
If you require your Virtual Assistant to perform work beyond the package provided to you, then the following rates will apply:
- General Marketing Virtual Assistant: US$ 9 per hour
- GHL Technical & Client Specialist: US$ 12 per hour
Payment of Bonuses & Rewards
You can give bonuses and rewards or set up your Virtual Assistant with new equipment or internet upgrades. We encourage you to coordinate directly with your Virtual Assistant.
We provide our own bonus and rewards scheme to our Virtual Assistant, independent of any rewards or bonuses that you may choose to provide to your Virtual Assistant.
Your Virtual Assistant’s Annual Pay Rise
Your annual service fee with us is locked in at the rate on this agreement.
However, there is a recommended 3% to 5% increase to your monthly fee each year, which will be passed on directly as a salary increase to your Virtual Assistant with no hidden fees or admin fees included. This increase goes 100% to your Virtual Assistant.
We will evaluate your VA’s work progress each year to help you decide to approve their pay rise based on their performance.
If you would like to reward your VA with bonuses or other incentives, we can help make arrangements; reach out to your coordinator to assist.
Failure to Make Payment for Virtual Assistant Service
If you fail to make payment by the date or time we and you agree, we may immediately suspend the provision of the Virtual Assistant’s service until you pay us. Should this unpaid period last more than 30 days, we reserve the right to withdraw your Virtual Assistant and reassign them without a refund.
Refunds for Virtual Assistant Service Fee
In the event that your Virtual Assistant does not perform any work or misses a day of work as provided in this agreement due to either planned or emergency leave, your Virtual Assistant will be required to fill out a leave form.
It is at your discretion whether you will allow your Virtual Assistant to make up that time during the week or have paid leave from work. If you disagree, it will be considered unpaid, and we will refund or credit the fees covered by the days that your Virtual Assistant missed work.
Leave and Holidays for Your Virtual Assistant
We provide our Virtual Assistants with two (2) weeks accrued paid leave credits per year, equivalent to 10 paid leave credits per year.
Your Virtual Assistant must provide you with a leave form with at least two weeks’ notice (except in the case of emergency leave). Your Virtual Assistant will require your approval on the holiday dates or leave the Virtual Assistant wishes to take.
If you do not authorise the leave of your Virtual Assistant, then it will be treated as unpaid leave.
If your Virtual Assistant resigns from their role, we will help you find suitable Virtual Assistant replacements and assist in the training and onboarding process. This replacement will fall under your service agreement and will be provided at no additional charge.
Termination of Virtual Assistant Services
Once you and we enter into a binding contract and you decide to terminate our Services for any reason that is not the fault of the Virtual Assistant or our Services, we require 30 days’ written notice.
If we agree to terminate the contract, you will be responsible for the cost of any of our time in performing the Services up to the date we stop providing the Services, and we will first deduct the amounts for which you are responsible.
Suppose you otherwise do not fulfil your obligations (such as by not paying any sums due to be paid to us) in a way which amounts to you terminating the contract. In that case, we only have to accept your termination of the contract at such time as your obligations are met.
By visiting this website, you agree that the laws of Louisiana, United States, without regard to principles of conflict of laws, will govern these terms and conditions, or any dispute of any sort that might come between Fusemate, it’s staff, contractors and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court of the United States and you consent to the exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation. We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant [name] non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media.
From time to time, the Service participates in affiliate marketing and may allow affiliate links to be included on some of our pages and blog articles. This means that we may earn a commission if/when you click on or make purchases via affiliate links. As a policy, the Service will only affiliate with products, services, coaches, consultants, and other experts that we believe will provide value to our customers and followers. The Service will inform you when one of the links constitutes an affiliate link. You recognize that it remains your personal responsibility to investigate whether any affiliate offers are right for your business and will benefit you. You will not rely on any recommendation, reference, or information provided by the Service but will instead conduct your own investigation and will rely upon your investigation to decide whether to purchase the affiliate product or service.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.